Palace On Wheels Terms and Conditions

Booking & Payment Procedure

  • 25% of the ticket value against advance at the time of booking along with the list of guests/paxs and their passport scanned soft copies.
  • Balance payment 60 days prior to the departure date.
  • If the balance payment is not made before 60 days of prior to the departure date then advance deposit made to Authorised Operator of RTDC shall be forfeited and booking shall stand cancelled automatically.
  • In case of bookings made within 60 days prior to departure date then 100% payment shall be deposited to the authorised operator along with the booking details.
  • In case of further delay in payments will lead to penalty of 12% interest.
  • The rate of exchange prevailing on the date of transaction would be applicable.
  • GST as applicable shall be charged extra.
  • 10% additional shall be charged on the trips having Christmas (25th December) & New Year (01st January).
  • Tariff for the children aging upto 5 years and above but less than 12 years shall charge @75%.
  • Tariff for the children aging upto 5 years will be charged @15%.
  • One cabin has occupancy of 2 paxs only.
  • The Tariff in Indian currency is fixed for the guests having valid Indian Nationality proof i.e.,
  • Valid Indian passport & OCI card holders (valid proof for the same need to be submitted at the time of booking in case of any variance in the documents than Dollar rate will be applicable)

Cancellation Rules for Deduction of amount

  • 10% of ticket value shall be deducted on cancellation prior to 90 days before the travel date.
  • 25% of ticket value shall be deducted on cancellation between 89 to 60 days before the travel date.
  • 50% of the ticket value shall be deducted on cancellation around 59 to 30days before the travel date
  • No refund shall be admissible in case the booking is cancelled within 29 days before the departure date.
  • On cancellation of booking suo-moto by Operator 100% of the fund deposited (without any kind of charges/claims) will be refunded.
  • However, Operator will not be liable for any refund or compensation for any services such as pre/post accommodation, airline tickets, and excursions etc. that have been booked by the guest and/or his/her Travel Agent.
  • Operator, under information to RTDC reserves the right to cancel the tour/trips at any given point of time to whatsoever reasons, 100% of received amount will be refunded in such cases.
  • Operator will review and apprise the agents of such instances 60 days prior to departure in case of low occupancy.
  • Operator has the right to decide the same between 45 days to 30 days of the departure and officially inform the agents or individuals of such bookings.
  • The minimum occupancy defined is of 50% to run the operations, that is 17 cabins.

Direct Individual/Online Booking and discount structure

  • Direct Individual/Online booking on RTDC Operator website is also available for POW. Payment for such bookings shall be charged as per policy.
  • A special offer shall be admissible to each guest on direct individual/online booking. Vouchers of 25$ per day per pax will be provided, which are nontransferable and limited to daily utilization.
  • No commission to any agent shall be allowed for such bookings.
  • In order to implement a robust and transparent RTDC operator booking system effort would be done to book and cancel all tickets online.
  • In case of charter booking direct/individual online booking shall not apply.

Part Journey

  • For the already existing such booking will be accommodated by the operator but for the new booking now onwards part bookings will be entertained only on the discretion of the RTDC operator based on the occupancy.
  • The new booking will be made only for the full itinerary i.e., 7 nights. In case, any guest leaves enroute the start of trip/journey no amount will be refunded or claimed by them in any form as per the policy.

Procedure for confirmed bookings

  • In case of all confirmed booking, it shall be confirmed only on deposition of 100% ticket value along with the Passenger List/Passport Scan copy 60 days prior to the travel date. In case, Passenger List/Passport Scan copy 60 days prior to the travel date are not received, booking shall be treated as cancelled and no refund will be admissible.
  • Once the names of the guests have been received, no substitution shall be permitted. The previous name, if changed/removed shall be treated as cancelled booking. The new name(s) will be treated as fresh booking and will be confirmed keeping in view the availability.
  • In case of charter booking offer received for a tour, if less than 20 seats/pax is booked in this tour than Operator can offer an option to GSA/Travel Agents/Individual Traveler. In such case GSA/Travel Agents/individual Traveler shall be providing an option for full refund or amendment/shifting of seats free of cost available in next tours.

No Show/ EnRoute Termination of Tour

  • No Show: In case of no show/non-arrival of the guest, no refund or adjustment future travel will be possible. The whole amount shall be treated as forfeited. However, under the circumstances like Natural Disaster / Natural Calamity the matter will be favourably considered by the Authorized Operator to the extent of Tourist/Passengers satisfaction as well as their comfort for better luxury travel experience and related promotions.
  • En Route termination of tour: In Case termination of tour by the guest, for any reasons, no refund or adjustment for future travel will be admissible. The amount for unused portion of the tour shall be treated as forfeited.